Frequently Asked Questions
Find answers to the most common questions about ShopEzo.
How does ShopEzo work?
ShopEzo connects you with local grocery stores and merchants. You can browse products from multiple stores, add items to your cart, and get everything delivered to your door. Simply download the app, create an account, and start shopping!
Is ShopEzo available in my area?
ShopEzo is currently available in major cities across the United States. We're expanding rapidly, so check the app to see if we're in your area. If not, sign up to be notified when we launch in your city.
How much does delivery cost?
Delivery fees vary by store and location. Most stores offer free delivery on orders over a certain amount (typically $35+). You'll see the exact delivery fee when you select your items and checkout.
How long does delivery take?
Delivery times vary depending on the store and your location. Most orders are delivered within 1-2 hours, but you can also schedule delivery for a specific time that works for you.
What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely with bank-level encryption.
Can I return items?
Yes! If you're not satisfied with your order, you can return items within 7 days of delivery. Simply contact our support team through the app or website to initiate a return.
How do I track my order?
Once your order is confirmed, you'll receive real-time updates via push notifications and email. You can also track your order in the app, where you'll see the status from preparation to delivery.
Can I shop from multiple stores in one order?
Yes! That's one of our key features. You can add items from different stores to your cart and checkout once. However, items from different stores will be delivered separately by their respective merchants.
How do I become a merchant on ShopEzo?
We'd love to have you! Visit our merchant signup page or contact our business development team. We'll help you get set up and start selling on our platform.
Is my personal information secure?
Absolutely. We take your privacy seriously and use industry-standard encryption to protect your personal and payment information. Read our Privacy Policy for more details.
Still have questions?
Can't find what you're looking for? Our support team is here to help.
Contact Support