ShopEzo - E-commerce Management Platform

This Privacy Policy tells how ShopEzo ("we", "us", "our") collects, uses, shares, and protects your information when you use our website, mobile app, or services ("Service"). Please read carefully. If you do not agree, please do not use the Service.

1. Information We Collect

We may collect:

Information you provide directly:

Name, email address, phone number
Delivery or shipping address
Payment method details (processed via secure payment provider)
Messages to support, feedback, or reviews

Information we collect automatically:

Device details and settings, app version, usage logs
IP address, approximate location (for store/delivery features), date/time of activity

Information from third-party services:

If you sign in or pay through a third-party service, we may receive limited info (e.g., name, masked payment token), as permitted by that service

2. How We Use Your Information

We use the information to:

Create/manage your account and orders
Show merchants and products in your area
Process orders, manage delivery and payments
Communicate with you about orders, updates, or support
Improve our Service, app, and website
Detect and prevent fraud, abuse, and enforce our policies
Comply with legal obligations

We never sell your personal data to third parties.

3. Information Sharing & Disclosure

We may share your information only when necessary and with appropriate safeguards, including with:

Delivery partners and merchants (for fulfilling orders)
Payment processors (to complete payments)
Service providers (hosting, analytics, customer support tools)
Authorities, if required by law or valid request

When we share, we only provide data strictly required for the task.

4. Cookies and Similar Technologies

We may use cookies and related tools to:

Maintain user login sessions
Save user preferences and settings
Analyze usage patterns for improving Service

You can manage or disable cookies via your browser or device settings, though this may affect functionality.

5. Data Storage and Security

We store your information as long as needed to provide our Service, or longer if required by law. We use reasonable safeguards to protect data from unauthorized access, loss or misuse. However no security system is 100% — we cannot guarantee absolute protection.

6. Your Rights and Choices

Depending on your region, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of certain data
Object to certain uses of your data or withdraw consent

To exercise these rights, contact us at support@shopezo.com. We may need to verify your identity before acting on requests.

7. Children's Privacy

Our Service is not directed to children under 13 years old. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child under 13, contact us and we will remove it.

8. Third-Party Links and Services

Our Service may link to third-party sites or incorporate third-party services. This Privacy Policy does not apply to those; you should review their privacy policies separately.

9. Changes to this Policy

We may revise this Privacy Policy at any time. We will update the "Last updated" date and may notify users of significant changes. Continued use after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us: support@shopezo.com